FAQs

A: Mount to Coast is a technical running brand rooted in long-distance running, aiming to design shoes capable of supporting runners to go way beyond the 26.2 miles of a standard marathon. For us, the marathon is just the start; we believe there are no limits on how far an ultrarunner can go.

Check our About Us page for full details.

A: You can check this FAQs section to see if similar questions have been asked and answered. If you have further requests and concerns, feel free to contact our customer service via our contact form.

A: Please refer to product details to see if the product meet your demand; Our Size Guide page is intended to help you find the right size for you. We're excited to let you know that we're working on introducing more types and colors. Please look forward to our upcoming releases!

A: Orders placed through the Mount to Coast Switzerland website are exclusively delivered within Switzerland.

 

A: We are pleased to inform you that we support a variety of payment methods for your convenience. You can make payments using Visa, MasterCard and Twint.

A: For orders that haven't been shipped yet, we'll cancel them at no cost to you, and you can place a new order if you'd like. As for orders already on their way, unfortunately, our carrier doesn't support us to redirect or cancel them.

Please contact our customer service for more details.

A: Orders are usually shipped within 24 - 48 hours (working days).

Standard Shipping: This option is available at no cost to you and your items will arrive within 48 to 72 hours after it has been shipped.

Priority Shipping: For those who need their items sooner, we offer a priority shipping option for a fee of CHF 9.00. Your order will arrive within 24 to 48 hours after it has been shipped

Check our Shipping Policy page for full details.

A: We offer a 30-day free return and 1 free size exchange within 30 days of placing your order. Make sure your product is eligible for a return and follow the specified process, and we will cover the shipping cost for you. Please note that Priority Shipping charges are non-refundable in the event of a return or exchange.
Check our "Returns and Exchanges" page for full details.

A: Your refund will be processed as soon as we receive your return, and the refund will be issued via the original payment method. You will receive a confirmation email once the refund order has been confirmed.
Refunds will be returned to your payment account within 5-14 working days. Credit card and Twint: 5-10 working days.
Check our Refund Policy page for full details.

A: We pride ourselves on maintaining high standards of quality control, and every pair of running shoes undergoes thorough inspections before being shipped to our customers. However, we understand that issues may occasionally arise despite our best efforts. If you find any quality issues with your shoes, don't worry. Please contact our customer service team for assistance. We are dedicated to ensuring your satisfaction and appreciate the opportunity to resolve any issues you may encounter.